TERMS AND CONDITIONS
Welcome to Sohoz Bazar! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions. Do not continue to use www.esohozbazar.com if you do not agree to all of the terms and conditions stated on this page.
1. General Information
This website is operated by Sohoz Bazar.
We offer grocery products for sale online to individuals within our delivery zones.
All orders and transactions are subject to the following terms and conditions.
2. Eligibility
You must be at least 18 years old to place an order.
By using this site, you confirm that you have the legal capacity to enter into a contract.
3. Products and Pricing
All products listed are subject to availability.
We reserve the right to change prices or discontinue products at any time without prior notice.
All prices are listed in BDT and are inclusive of applicable taxes unless stated otherwise.
4. Ordering Process
Orders must be placed through the website. Phone or email orders are not accepted unless specified.
Once your order is confirmed, you will receive an order confirmation via email or SMS.
We reserve the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraudulent activity.
5. Payment
We accept payments via [List Payment Methods, e.g., Cash on Delivery, bKash, Nagad, Credit/Debit Cards].
For prepaid orders, payment must be made at the time of order placement.
6. Delivery Policy
Delivery times are estimated and may vary depending on traffic, weather, and availability.
You must be available at the delivery address to receive the order. If not, redelivery may incur additional charges.
Delivery is limited to specified areas as listed on our website.
7. Returns and Refunds
Perishable items are non-returnable unless the product is damaged or incorrect.
If you receive a damaged, expired, or incorrect item, please contact us within 24 hours of delivery.
Refunds or replacements will be provided based on our review of the claim.
8. Cancellation Policy
Orders can be canceled before they are dispatched. Once shipped, cancellation is not allowed.
Refunds for prepaid orders will be processed within 7 business days upon cancellation approval.
9. User Responsibilities
You agree to provide accurate and truthful information when registering or ordering.
You are responsible for maintaining the confidentiality of your account details.
10. Limitation of Liability
We shall not be liable for any direct, indirect, or consequential loss or damage arising under these terms.
11. Privacy Policy
Please refer to our [Privacy Policy] to understand how we collect, use, and protect your data.
12. Modifications
We may update or change these terms at any time. It is your responsibility to review them regularly.