Return Policy

At Sohoz Bazar, we are committed to providing you with fresh and quality groceries. However, if for any reason you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Return

You may request a return or replacement for the following reasons:

The product was delivered in a damaged or expired condition.

The item received is incorrect (wrong item delivered).

The product is missing from your order.

Note: Due to the perishable nature of grocery items, we do not accept returns for reasons such as change of mind, taste preferences, or over-ordering.

2. Return Window

All return or replacement requests must be made within 24 hours of receiving the order.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support via phone or email within 24 hours.

Provide your order ID, product name, and reason for return.

Share photo evidence of the product, if applicable.

Once your return is verified, we will arrange for a pickup (if required) or guide you through the replacement/refund process.

4. Refunds

For prepaid orders, refunds will be processed to your original payment method within 5–7 business days.

For cash-on-delivery orders, refunds will be issued via mobile payment (e.g., bKash, Nagad) or store credit.

5. Non-Returnable Items

Fresh fruits and vegetables (unless spoiled or damaged upon delivery)

Perishable dairy or frozen items

Products that have been used or opened

6. Contact Us

If you have any questions about our return policy, please contact:

📞 Customer Support: 01303 638001
📧 Email: info@esohozbazar.com